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FOUNDATION SKILLS OF BUSINESS WRITING
Course description
Writing any kind of business document, be it a memo, letter, or a report, is about creating a conversation
on paper between yourself and the prospective reader. This straight-forward, practical, up-to-date program
offers a writing model, "The Writing Caps," that will give the participants the self-confidence to break through
any writing blocks they may have.
Course objectives
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In this program, participants will learn:
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1) The key elements of effective memo, letter, and report writing;
2) A writing model which will enable them to approach any writing project
or problem they might encounter on the job;
3) To present written material in a clear and concise manner;
4) The contemporary principles of effective English usage;
5) To deal with beliefs and feelings that may be blocking quality communication; and
6) Ways to apply what they learn back on the job.
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The basic outline for this course is:
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1) Introduction to Foundation Skills of Business Writing
2) Writing caps: a three-step model
3) Characteristics of effective writing
4) The paragraph: the foundation of writing
5) Beginnings/endings to letters
6) Pre-writing techniques
7) Planning and organizing letters
8) Negative news letters
9) Tone/considering your reader
10) Conciseness
11) Punctuation
12) Planning and organizing reports
13) Writing a short report/long report
14) Writing for the supervisor
15) Communicating/writing assertively
16) Editing/critiquing
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