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COMMUNICATING IN TODAY'S BUSINESS ENVIRONMENT
Course description
The business professional is challenged in more ways today than ever before. Organizational transformation, reorientation, layoffs, budget cuts, and workforce reductions are symptoms of our time that have produced instability in our work environments. Are we to interpret these current challenges as a threat to our survival?
Or, will we accept our present circumstances as an opportunity to further our own professional and personal growth?
Old patterns of communication built upon illusionary ideas of stability and security may no longer be effective. This refreshing program offers a creative approach to communication that will enhance your ability to navigate today's business climate.
Course objectives
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In this program, participants will learn how to:
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1. Utilize a dynamic, creative model of communication that will allow them to speak with clarity
and get their point across, no matter whom they are speaking to;
2. Increase their assertive ability while respecting others' concerns;
3. Deal with beliefs and feelings that may be blocking their communication;
4. Say no and have the strength to stick to it;
5. Listen in a way that will enhance their self-esteem and garners greater respect from their
co-workers, supervisors, and customers;
6. Be with tense or emotional situations in a positive and productive way; and
7. Integrate the essential principles of creating quality communication into their professional lives.
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The basic outline for this course is:
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1. Introduction to Creating Quality Communication
2. Self-esteem
3. Listening skills
4. Acting assertively
5. Increasing awareness
6. Taking responsibility
7. Dealing with emotions/expressing feelings
8. Words as tools
9. Role-playing
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