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CREATING QUALITY PROFESSIONAL RELATIONSHIPS
Course description
Our professional relationships today are the foundation upon which we can build a satisfying, productive, and profitable future in business. Yet few of us master the skills that would give us the capacity to cultivate and
care for these relationships.
This course offers specific tips and practical ideas designed to strengthen relationships with supervisors,
co-workers, and customers. Participants will be encouraged to express their needs and have them attended
to on an individual basis. The solutions for overcoming the hindrances to quality relationships will be practiced
in class.
Course objectives
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In this program, participants will learn how to:
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1. Utilize a relationship model which will assist them in promoting mutually beneficial partnerships
with both their clientele and colleagues;
2. Make choices that are aligned with what most matters to them;
3. Resolve conflicts while they are still small;
4. Free themselves from the "victim/victimizer" trap; and
5. Enhance their collaborative and project management skills.
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The basic outline for this course is:
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1. Introduction to Creating Quality Professional Relationships
2. Building a better relationship with yourself
a. What matters to you
b. Forgiveness
3. Respecting others
a. Honor
b. Resolving conflicts
4. Relationship agreements
5. Dealing with the unknown
6. Role-playing
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